Refund policy

We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement in case the product is damaged or defective.

Please note that we only accept replacement requests for damaged or defective products. Return or refund requests for reasons other than damage or defect cannot be accommodated.

There are certain product categories where returns or replacements are not applicable, including but not limited to:

  1. Perishable goods
  2. Custom-made Tables or personalized products (such as special orders or customized sizes)
  3. Wall arts and décor items made specifically for you

To process a valid replacement, the item must be in the same condition that you received it unused, with all original packaging, tags, and proof of purchase.

To start a return, you can contact us at support@decorahub.com

For Orders cancelled in 24 hours:

To maintain our service standards and cover non-refundable processing costs, the following terms apply to high-amount purchases:
Any order exceeding Rs 10,000 that is cancelled within 24 hours of placement will be subject to a 5% cancellation fee.
This fee is strictly applied to offset non-reimbursable Payment Gateway (PG) charges and administrative processing fees incurred by DecoraHub at the moment of transaction.The remaining 95% of the payment will be credited back to the original payment method

Refunds are processed within 7-10 working days after returns are accepted and mandated.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
It is mandatory requirement from the customers to report any damages in shipment within 24 hours of product receipt in order to process replacements or returns.

You can always contact us for any return question at decorahubindia@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Always make an opening/unboxing video after you receive the product(s)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation Policy for Made-to-Order Products:

At DecoraHub, all made-to-order products are specially crafted as per each customer’s request. Orders can be cancelled within 24 hours of purchase at no charge. However, once production begins or the product has been dispatched, cancellations are subject to applicable costs. If a shipment is refused or not accepted by the customer, it will be treated as a cancellation after dispatch.

In such cases, a 25% cancellation fee, along with transport/shipping charges and RTO (Return to Origin) charges, will be deducted. For COD orders, if the advance amount paid is lower than the total cancellation charges, the customer must pay the balance before the cancellation is processed. Refunds, wherever applicable, will be issued only after deduction of these charges.

Misc:

Also, note that in case of exchange of product(s) which amount to more than INR 20,000, the shipping cost of replacement has to be borne by the customer for one side.